Terms & Conditions
1. Welcome to Bex & Bloom
By booking an appointment with Bex & Bloom, you agree to the following terms and conditions. Please read them carefully before confirming your booking. These terms are in place to ensure a smooth, professional experience for both you and me.
2. Bookings & Confirmations
All booking requests are subject to review. Your appointment is not confirmed until you have received confirmation directly from me. Please do not attend without a confirmed booking.
A fixed booking fee is required to secure your appointment. This fee will be taken at the time of booking and will be deducted from your total service cost. Your appointment is not secured until this fee has been received.
Please ensure that the contact details you provide are accurate so I can reach you regarding your booking.
3. Consultation & Patch Test Requirements
Certain treatments require a consultation form to be completed before your appointment. You may be asked to fill this in ahead of your visit, and your appointment may not go ahead if the consultation has not been completed in time.
Some services may also require a patch test to be carried out at least 48 hours before your treatment. If a patch test is needed, I will let you know in advance. For your safety, I cannot carry out treatments that require a patch test if one has not been completed within the required timeframe. Please note that if an appointment is cancelled because a patch test was not completed, the cancellation policy below will still apply.
4. Cancellation & No-Show Policy
If you need to cancel or reschedule your appointment, please give at least 24 hours' notice. Life happens — but with enough notice, I can offer that slot to another client.
Cancellations made with less than 24 hours' notice, or no-shows (not turning up without letting me know), will result in the loss of your booking fee. This policy is in place to respect the time set aside specifically for your appointment.
Repeated late cancellations or no-shows may result in being asked to pay for your appointment in full before future bookings can be made.
5. Lateness
Please arrive on time for your appointment. If you are running late, let me know as soon as possible. Depending on how much time is available, I may need to adjust or shorten your treatment to avoid impacting other clients. If you arrive significantly late, your appointment may need to be rescheduled, and the cancellation policy above will apply.
6. Payment
Full payment for your treatment (minus any booking fee already paid) is due at the end of your appointment.
I accept payment by cash or bank transfer. Please ensure you are prepared to pay using one of these methods at the time of your appointment.
7. Refund Policy
Due to the nature of beauty services, appointments are non-refundable once the treatment has been completed.
If you have any concerns about your treatment, please contact me as soon as possible so that I can discuss the issue with you and, where appropriate, offer a reasonable solution. Refunds will be considered on an individual basis and are not guaranteed.
8. Client Responsibilities
I kindly ask that you communicate openly with me before and during your appointment — whether that's about your expectations, any allergies, medical conditions, skin sensitivities, or anything else that might affect your treatment.
Please respect the time and effort that goes into every appointment. This includes arriving on time, providing adequate notice if you need to cancel, and treating the appointment space with care.
If you are feeling unwell or have a contagious condition on the day of your appointment, please let me know as soon as possible so we can reschedule. Your health and safety — and mine — come first.
9. Your Privacy & Data
I take your privacy seriously. Any personal information you provide — including contact details, consultation forms and treatment notes — is stored securely and handled in accordance with UK GDPR regulations.
Your data will only be used for the purpose of providing and managing your treatments and will never be shared with third parties without your consent, unless required by law.
10. Liability
Whilst I take every care to deliver safe, high-quality treatments, I cannot be held liable for any adverse reactions or outcomes where accurate information has not been disclosed by the client prior to treatment (for example, allergies, medications, or medical conditions).
It is your responsibility to follow any aftercare advice provided. I cannot accept responsibility for issues that arise from not following aftercare instructions.
11. Changes to These Terms
I may update these terms and conditions from time to time. Any changes will be communicated to clients and will apply to bookings made after the updated terms are published.
12. Contact
If you have any questions about these terms or your appointment, please don't hesitate to get in touch. I'm always happy to help.